FAQ

How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items. We also have a bank transfer option which will take longer as we have to wait for the payment to clear, please follow the instructions in the checkout cart.

How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to our Shopify secure payment gateway where you can enter your details safely.

Payment Options - On checkout you can either opt to pay by Credit Card, Paypal or Afterpay. Credit Card and Afterpay transactions are processed immediately and in most cases your order will be shipped on the same or next working day. Paypal may take an extra day for the payment to clear.

If you opt to pay by bank deposit your order will be shipped once the payment clears which generally takes 6-24 hours, overnight but in some cases (public holidays etc) this may take longer.

If you forgot to grab the bank details from the checkout please deposit orders into the account below. Please ensure you include your order number (i.e. #1234) as a reference when depositing. Your order number can be found in the order confirmation you receive by email. 

Bank Details: 02-0404-0105714-000 

How much does shipping cost? - Checkout has all the delivery options currently available including our standard nationwide rate of $9.99, which does not include rural addresses. Rural deliveries come at an extra cost listed currently at $14.99 nationwide. Please email us at nicola@zay.nz if you would like to enquire about Saturday or Urgent delivery or International Shipping. Deliveries to Australia are a flat rate of $24.99NZ.

Shipping is always free within New Zealand on any order that comes to a total of $99+

What if my order is wrong, lost or damaged? - We will always do our best to make sure our customers are happy. Please see check out our Terms page or contact us to discuss any problems directly, please email us at nicola@zay.nz - We treat every enquiry different, depending on the situation.

How long will my order take to arrive? - Orders will arrive between 1- 7 days depending on the delivery option you choose and the day your ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will arrive Monday.) To have the best possible chance of getting your parcel overnight please have your order in before 2pm daily, so it can make our last courier pick up for the day, which is at 4pm. We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 5 days before contacting us about your order. (In case it was made on a Thursday but doesn't arrive until the Monday or Tuesday if in a rural area.) Rural packages usually take 1 extra day. To see our shipping rates.

A product is 'Currently Out of Stock' or Disappeared from the site. How long until it's available again? - If you are after something in particular, please contact us straight away by emailing at nicola@zay.nz :)

My question isn't answered here, what should I do now? - Contact us, we'd love to help you out.